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FAQs: R

Answers to frequently asked questions (FAQs), policies and services at the CCNY libraries.

Recall a book

If a book is checked out by another user you may request and recall the book by clicking on the “Request” button when you are looking at the item record in the library catalog. The person will have until the end of their check-out period to return the book. This can be up to three weeks.

When the book is ready for pick-up it will be held at the Circulation desk. You can receive notification that the book is ready for pick-up if you provide your CCNY email address to the staff at the Circulation desk.

You can check the status of your request by logging into My Library Account. If other users have requested the book before you, you will see this listed as “you are number 2 (or 3 or 4, etc.) in the queue.”

If you have problems requesting a book, it may be that there is a problem with your library account, you have reached the maximum number of renewals, or the item isn’t available to request. Only “regular loan” books may be requested. You may not request reserve loans or audio/visual materials. If you have additional questions, please contact the Circulation Division at 212-650-7155.

Report a problem, issue, suggestion or comment

Report a Broken Link

Contact the web administrator to report any broken links or problems with this site

email: library.webmaster@ccny.cuny.edu

Report a Problem with the Library's Facilities (graffiti, bathrooms, etc.)

email: epdeleon@ccny.cuny.edu

phone: 212-650-7271

Report a problem with library computers

Contact the nearest Library Staff Member

email: librarytech@ccny.cuny.edu

Report a problem with photocopiers/printers

Contact the Circulation Desk

212-650-7155

Recommend the library purchase a book, video, or journal

If you would like the library to purchase a book, video or journal you can fill out an online recommendation form.

Reference

Reference librarians are available in all of the libraries. To speak with a reference librarian in a specific subject area, click on a subject to find the librarian's contact information. For general reference inquires you may call us during reference hours at 212-650-7612 or email us through Ask A Librarian.

Remote Access to electronic resources

Remote access to electronic resources is provided through an off-campus/proxy account. When you access databases, journals, eBooks, etc. from the Library’s website, you will be prompted to log-in with your proxy account. For information regarding the off-campus/proxy account, see below

Getting to Databases from Off Campus

Proxy Service for CCNY Faculty, Staff and Students

Proxy service enables library users to access commercially licensed electronic resources when connecting to the web from off campus (home or on the road). It applies to those resources that have been licensed for CCNY users only, such as ScienceDirect or Avery Index. It also applies to those resources licensed for all of CUNY, such as Lexis-Nexis or Academic Search Complete.

Qualifying for a proxy account:

  • You must be a member of the CCNY faculty, staff or student body.
  • You must have a valid City College e-mail account.
  • You must have a valid barcode.
    (Note: If you do not have a valid library barcode, simply go to the ID Office with your CCNY ID and you will be given a barcode)

Registering for a proxy account:

Registering for a proxy account is automatic if you use your City College email login credentials.

(Remember, you do not need proxy access from computers on the CCNY campus.)

If you have any questions regarding the service please click 'Ask a Librarian'.

Logging in to your account:

When you click on a database from off campus, you will see the login screen pictured below. Put in your email username and password.

Refworks

RefWorks

Refworks is licensed to the CCNY community through the Library. To access Refworks, go to the Library’s Databases A to Z list and create your Refworks account.

Research Steps for Your Paper

Reserve Materials

Reserve books can be searched in the CUNY+ online catalog. Write down the call number and take it to the appropriate Circulation Desk where the staff will find and check out the item to you. Most reserve materials can be checked out for 2 hours at a time.

Putting books on reserve (for instructors and faculty):

If you would like to place books on reserve, you can either:

(1)  send an email to reservescohen@ccny.cuny.edu, with the course number, course name along with the title and author of the specific books you would like to be placed on reserve;

OR,

(2)   come to the circulation desk and fill out a Reserves Form.

If the books you need to reserve are currently within the college’s collection, they will be placed on reserve within 3 business days.

If the books you require are not already owned by us and need to be ordered, there is a delay in how quickly they can be ordered. This depends on whether the library has available funds.

Gifted copies are welcomed and encouraged to be placed on reserves for the benefit of all CCNY students.

Searching for Books on Reserve:

Not all professors put their materials on reserve and sometimes there is a delay in the system between when a professor puts an item on reserve and when it shows up in the online catalog.

If the book/video is not listed in the online catalog, check with your professor to find out if/when they put the item on reserve.

For other types of reserve readings, link to full-text articles and documents using the Blackboard course page for your class.

Returns

Returns/Returning library material

  • City College books may be returned to any City College or CUNY Library.
  • 2-hour, 1-day, 3-day and 7-day reserve books MUST be returned to the Library circulation desk where they were borrowed.
  • 2-hour reserve items at the Cohen Library, the Science Library and the Architecture Library may be used outside the library. 
  • Music Library reserve items MAY NOT leave the Music Library.
  • Fines will be charged for reserve books returned to a different library or put in a drop box.
  • Videos, Music Scores and CDs must to be returned to the Library where they were borrowed.
  • InterLibrary Loan items (ILL) MUST be returned to Cohen Library Circulation Desk.

Remember that books cannot be checked in if they don't come through the Circulation Department; books which are left in the library without being properly returned will remain on your record, becoming overdue, until they are returned properly. CCNY Libraries are not responsible for materials from other libraries returned to CCNY.

Claims Returned

We will perform a search in the library if there is a book showing up on your account you believe you have returned. You may request a "Claims Returned" search at the Circulation desk. If the item does not turn up immediately, several subsequent searches will be conducted. We will inform you by email when the book is found, or at the conclusion of all searches.  Material not returned properly (see Returns) are not eligible for Claims Returned.